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Frequently Asked Questions

Solutions for a Challenging Time

Bikes are essential for transportation, for stress relief, and for staying active and healthy. We have the gear that you need to ride responsibly, including helmets and visibility equipment, and curbside pick up options to help you shop safely. View our in stock bikes and contact us with any questions about our products or our policies.

Curbside Pickup

Curbside Pickup

We’ll arrange a time to provide contactless pickup of your order.

In-Store Shopping

Stop by during our business hours and be sure to bring a mask.

Frequently Asked Questions

General Store Information

Q: What are your current business hours?

A: We are currently operating on normal hours.

Q: Do you currently offer repair services?

A: Yes. We repair and work on every brand of bicycle. Bring your bike down at your convenience and drop it off. No appointment needed. 

Q: Are you open for in-store shopping?

A: Yes. We are open for in store shopping. Please be sure to wear a mask keep a social distance. 

Q: Do you sell Peloton shoes?

A: Yes. We do sell Peloton compatible shoes. We try to stock a wide range of sizes and colors. 

Buying a new bicycle

Q: Can I pre-order a new bike?

A: We are not currently taking pre-orders on bikes. Due to the high demand and delays of manufacturing new bikes that are on order do not have guaranteed dates of arrival. Because of this we cannot take pre-orders.

Q: Can I be put on a list once bikes arrive?

A: We are not currently taking names for bikes. We will be updating our available bikes page as soon as bikes arrive. 

Q: How do I pick out a new bike?

A: We welcome you to come in and talk to one of our salesman about what bike will suit your needs and determine size. 

Q: Are pricing and availability accurate on your website?

A: Pricing and availability may change but we will do our best to keep our website as up to date as possible. 

Q: Do you sell used bikes?

A: We do not typically sell used bikes but we do occasionally receive used bikes throughout the year. Call us  if you are looking for something specific

Q: Do you sell other bikes that are not on your website?

A: Yes. We carry most bikes from Giant, Liv, Salsa, Bianchi, Norco and Kona when we can get them. Due to the high demand we are very limited on what is available. 

Service Questions

Q: Can I jump the line and get my bike back sooner?

A: We do offer appointments which include a 24-48 hour turn around time. All appointments will require an additional $75 service charge not including the cost of the repair. Every other repair is done on a first come first serve basis and we do our best to turn bikes around quickly. 

Q: Do you offer a guarantee for the repairs done?

A: Yes. We offer a 30 day guarantee on all work preformed at our store. If you are not happy with how your bike turned out bring it back within 30 days and we will fix whatever problems you are having with the work that we preformed. 

Q: Do you offer upgrade options for bikes?

A: Not only do we offer upgrades to bikes but it is one of our favorite types of service. Bring your bike down and discuss what you want done with our technicians.